How can we help with Listi?
Find quick answers to common questions about aisle routing, custom supermarket layouts, and on-device privacy.
Frequently Asked Questions
How does Listi determine my supermarket aisle walking order?
Listi comes pre-seeded with authentic store blueprints for the UK's leading supermarkets (Tesco, Aldi, Sainsbury's, Asda, Lidl, Waitrose, M&S). When you add groceries like "Milk" or "Apples", Listi maps them to their respective retail aisle categories and arranges your checklist sequentially from the store entrance to the checkout.
Can I customize aisles for my local store?
Yes! Every neighbourhood store layout can vary. Go to the Stores tab in Listi, select your supermarket, and customize the aisle sequence or drag and drop aisles to reflect your exact local branch layout. Your custom order is automatically saved.
Is my shopping data shared or stored on external servers?
No. Listi is built on a strict 100% offline-first architecture. All your items, custom layouts, and shopping history are stored locally in a private SQLite database on your device. We do not require accounts, passwords, or cloud logins.
How do I use voice dictation to add items?
Tap the + button at the bottom of the shopping list, then tap the 🎙️ microphone icon in the input field. You can speak a single item or tap the "Batch Add" tab to dictate multiple items consecutively.
What if a grocery item is placed in the wrong aisle?
Tap any item in your list to edit its assigned category or aisle. You can also reassign it with one tap. If an everyday grocery item is unrecognized by our built-in dictionary, let us know via email and we'll add it to the next release!
How do I request a refund or cancel an in-app subscription?
All billing and purchases are processed directly and securely by Google Play (on Android) or Apple App Store (on iOS). You can manage or cancel subscriptions anytime in your device's App Store or Google Play account settings.
Still have questions or found a bug?
We're an independent engineering studio and actively read every email. Whether you have feedback, feature requests, or need troubleshooting assistance, reach out directly.